Job Guest Service Agent, Surfers Paradise

Job Description

Oaks Brisbane Festival Suites is looking for a Full Time Guest Service Agent who are passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Confidently manage front desk operations independently, particularly during quieter shifts, ensuring a high level of guest service at all times.
• Support various departments as needed, including performing light maintenance, basic housekeeping tasks, and other duties to assist in the smooth running of the property.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Flexible shifts from 6am to 10pm
• Full Time
• Immediate start available